Refund policy

Last updated November 4, 2026

• Failed models: if a model fails to build, its credit goes back to your account automatically.
• Unused packs: if you haven't used any credits from a pack, you can get a full refund within 30 days of buying it. The pack's credits are removed from your account when it's refunded.
• Used credits aren't refundable. If a model came out broken or unusable, get in touch: you'll usually get the credit back.
• Refunds go back to the card you paid with, through Stripe, and usually show up within 5 to 10 business days.

To ask for a refund, email [email protected] from your account's address.